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Returns

We understand that from time to time you may wish to return a product to us.

We have created this 7-day returns policy to enable you to return products to us in appropriate circumstances.


Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned product within 7 days following the date of delivery of the product;

(b) The returned product is unused, in any original packaging that the product may have been supplied with and otherwise in a condition enabling us to sell the product as new; 


Returns procedure

In order to take advantage of your rights under this returns policy, you must return the product(s) to us, as detailed above. Please ensure that packages are properly addressed to:

Hosted at the Gateshead Nursery site Whickham Highway, NE11 9RQ.


Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). 


Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product;

(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.


 

If you have further questions about either our Terms & Conditions or our Returns Policy, please feel free to contact us